Terms of Service

Tenet ERP is a subscription business-management platform for service businesses, providing tools including estimating, scheduling, job costing, invoicing, payroll data sync, reporting, and an AI-assisted business chat feature. We may add, change, or remove features at any time.

You must provide accurate registration information and keep it current. You are responsible for all activity under your organization's account, including actions taken by team members you invite. You must be at least 18 years old and able to form a binding contract to use the Service. Notify us immediately at [CONTACT EMAIL] of any unauthorized use of your account.

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe, at the rate shown on our Pricing page or at checkout. Any free trial period will be disclosed at signup; unless you cancel before the trial ends, your subscription converts to a paid plan automatically and billing begins.

Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you retain access until then. We may change subscription pricing on a going-forward basis with reasonable notice.

If a payment fails, we may suspend or downgrade access to the Service until payment is resolved.

As between you and us, you own all data you or your team submit to the Service, including client records, estimates, jobs, financial entries, and schedules ("Customer Data"). You grant us a license to host, process, transmit, and display Customer Data solely to provide and improve the Service. You are responsible for the accuracy of Customer Data and for having the right to submit it, including any personal information of your clients or employees that you enter into the Service.

You can export your data at any time from within the Service. Upon cancellation, we retain Customer Data for a limited period to allow export or reactivation, after which it may be deleted in accordance with our Privacy Policy.

The Service includes an AI assistant that uses business context from your account (such as job, client, and financial summaries) to answer questions and, where you direct it to, take actions like creating records. This context is sent to our AI provider to generate responses. Do not use the AI assistant to submit information you are not permitted to share with a third-party processor. AI-generated output may be inaccurate — you are responsible for reviewing it before relying on it for business decisions.

The Service integrates with third-party providers, including Stripe (payments), Twilio (SMS), Resend (email delivery), Merge.dev (accounting/payroll sync with providers such as QuickBooks, Xero, and Gusto), and mapping/geocoding services for scheduling. Your use of features backed by these providers is also subject to their terms, and we are not responsible for their acts, omissions, or downtime.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• Use the Service to send unsolicited communications, or in a manner that violates telemarketing/SMS consent laws (e.g., TCPA) with respect to your own clients or employees;
• Resell or provide the Service to third parties without our written consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT FINANCIAL CALCULATIONS, MARGIN ESTIMATES, OR AI-GENERATED CONTENT WILL BE ACCURATE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING FINANCIAL AND BUSINESS DECISIONS MADE USING THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Data you submit; (c) your violation of these Terms; or (d) your violation of any rights of a third party, including your clients or employees.

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security or legal risk to us or other users. You may terminate by canceling your subscription at any time. Sections that by their nature should survive termination (including Sections 8–10 and 12) will survive.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered under the rules of a recognized arbitration provider, held in [YOUR COUNTY], California, on an individual basis only. YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. Either party may bring an individual claim in small claims court instead of arbitration where the claim qualifies.

We may update these Terms from time to time. If changes are material, we will provide notice (such as by email or in-app notice) before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver of that provision.

Questions about these Terms can be sent to [CONTACT EMAIL].